PRINTER REPAIR: How To Trouble Shoot Color Using The Disable Cartridge Check Test (2024)



Hello, this is Steve guy's shirt with parts now bringing you another parts, now tech tip with that we're in my office today, I've got my color laserjet CP 55 25 use it for printing our training handouts, other type of material, but we're gonna talk about one of the tools.

That's built into this great tool, great tasks that you're going to be able to use if you're not familiar with caller ID, you dealt a little bit with it.

You're gonna like this one, let's say, for instance, you've got an Amy's defect, an MEP fact, that's coming out of say like and cyan as being the color.

So it's like.

Well, probably it's a scienter cartridge right, but you don't have another one available, there's not another machine nearby that you can grab it.

You know throw it in here by its first and to see if you can troubleshoot that way.

So well, that means you're, probably gonna, have to order a cartridge.

Come back, you know and see if that fixes.

That probably is what's going on, but you don't know for sure.

Well, there's a great little test in here called disable cartridge check on the disable cartridge check.

I can swap toner cartridges around inside the machine here and it doesn't care what position I put them into.

So you know I'm able to take a look at the ami defect.

You know that's in the cyan and I can compare that to when I move the cartridge.

Did the image defect move with the caller, or did it stay in a slot so going in through the Diagnostics mode, so I getting into Diagnostics for the troubleshooting on this machine get the service manual.

You can download it off of our website.

It will tell you how to work disable cartridge mode, because some machines, by the way will allow you to print anything that you want.

Some machines will only allow you to print certain things such as this machine will allow you to print certain Diagnostics type of test, such as you know what the disabled excuse me: the print quality troubleshooting sheets, you'll notice on this one I've got a full page of cyan great test it's in halftone.

So if there's anything wrong in cyan, it's like boom, it's gonna pop out, so you can see this really well in a yellow.

They make sense some of the cyan to make green out of this thing, and in doing that, you know, yellow by itself, it's really tough to find an image defect in yellow.

Unless it's really really strong, then you'll see it.

So they makes an acai enemy Green.

So if there's an amis defect, it's gonna pop out more readily for you and help you to see it so great test page is there and those again are called the print quality troubleshooting test pages.

You can find that in the troubleshooting or Diagnostics mode of the machine - so disabled car trees, check I would go in through the menus and set it up and then from there it's open up.

The Machine and I've got my yellow, magenta, cyan and black cartridge is installed and I can see the slots are kind of identified.

In fact, let me zoom in just a little bit, so you can see this a little bit better here.

So you can see.

I've got the yellow over here, the magenta and the cyan, and the black slot, so disabled car choose check, tells the machine to ignore the chips on the toner cartridge.

So normally, if I would have put the cyan toner cartridge into like the yellow slot, the machine would say.

Ah Steve you messed up here.

You can't do that: I'm not going to work until you fix it, but a disabled cartridge mode.

I can put cyan into the yellow slot and yellow into the cyan slot.

I could even take the black cartridge and just leave it out all together, close the door and then I can tell the Machine hey.

You know, go ahead and print anyway, and the machine will so once it gets set here.

It's gonna, look at the cartridge to say well, I know they're in the wrong slots, but you told me to ignore that.

So what do you want me to do from here and I can print test pages? You know on this particular machine or other images.

So remember when I had, let's see my cyan page and I said: I've got an image defect.

If you could imagine some mark in the page, where is it coming from, it's probably the cartridge? Well, we took the cyan cartridge.

Let's see, and let's see, we move cyan to the yellow slot right.

So if now I pull out a full-page of yellow because that's the yellow is now in the cyan slot right.

So if I now get a full page of yellow and everything looks fine hope if I pull out a full page of yellow I'm gonna get this right and I'm gonna mark in the yellow.

Now, what is that telling you so full page because yellow cartridge weren't, the science lot I'm now gonna mark on the page in yellow and I, can actually see it? What does that telling me? It's telling me that there's a problem with this slot, not with the toner cartridge.

The machine has an issue and I need to figure out what that is now, if that stops me from ordering a toner cartridge so that it wouldn't need or from that opening one that is available just to throw it in see if it works.

Well, you open it up and if it lets it sit for several months, it's just sitting there doing nothing.

It's not good for it to be open.

So a test to get around that.

Conversely, right so I had an image defect in cyan, I move the sign cartridge, a yellow and I.

Look at the yellow.

What are supposed to be the yellow pages, but they're.

Now cyan and I see an image defect in there.

That tells me it is the toner cartridge.

It helps me to isolate between them great little test.

You're gonna find this test again on most of the business class, HP color machines or I can go in and disable the cartridges.

There are some machines where you can't do this I.

Think of a couple off the top of my head, the CP 60 15 cm 60 30 60 40, those types of business, class machines, aya, toner and I've developer they're separate, and they don't want us putting a cyan toner knee over the top of a yellow developer because we're gonna mix the color.

So those are keyed.

You cannot move them around lower machines.

You won't be able to do this either, but in your business class this is a great little test.

So with that next time you have a color, HP business class machine in your troubleshooting and going shoot.

I don't have another cartridge and I.

Don't have one this whopper, ah I remember: I can now do something called the disable cartridge check and the print quality troubleshooting test page.

Is that helping to troubleshoot? Is it a slot issue in the machine, or is it a toner cartridge issue so with that this is Steve guy shirt with another parts now tech tip.

PRINTER REPAIR: How To Trouble Shoot Color Using The Disable Cartridge Check Test (2024)


How do I get my HP printer to recognize my refilled cartridge? ›

HP printer won't recognize new ink cartridge:
  1. Remove the unrecognised cartridge and put in an older one.
  2. Leave your printer alone for around ten minutes.
  3. Take the old cartridge out and put the previous one in again.
  4. Restart the machine and it should now work.

Why is my printer not printing in color? ›

First, check your printer settings on the file or picture your trying to print. If your page is setup to print in “grayscale” it will only print in black and white. Change the setting to “default” so it will print in color. If your settings look good from the start, the cartridge may just need to be primed.

Where is the reset button on an ink cartridge? ›

Just above the circuit board on most printer cartridges, you'll find a small button. You've seen these tiny buttons before on cell phones, phone chargers, etc. This is your reset button, and the only way to get in there is either with a paper clip or the tip of a pen (which will leave a tiny ink smudge on the button).

How do I disable HP cartridge protection? ›

Disable the Cartridge Policy feature

In the Device Management pane, select the printers (or printer group) to configure. In the bottom navigation pane, select Config, and then select Supplies. In the Cartridge Policy section, select Off. Click Apply.

How do I bypass HP original cartridge error? ›

If your printer is turned on, disconnect the power cord from the printer. Keep the power plug unplugged for 60 seconds, reconnect the power cord to the wall, and turn on the printer. If the error persists, remove the cartridge from the printer, clean the cartridge contacts with a cloth, and reinstall the cartridges.

Why is my cartridge not working after refilling ink? ›

The most common reason a refilled ink cartridge does not work is that you didn't reinstall the cartridge properly. Check the cartridge and make sure it is not dislodged or misaligned. If there is no visible sign of misinstallation, remove the cartridge and reinstall it.

How do I get my printer to print in color again? ›

At the Windows Manage your device screen, click Printer properties. Click Preferences. From the Color Mode dropdown, choose either Color or Black and White. Click OK to save.

How do I force my HP printer to print without color ink? ›

This will turn your printer to its original default settings. Now jump to the file you want to print and click the “Print” option. Move your cursor and click on “Properties” and then the “Color” option. Here, choose the option “Print in Grayscale” by just hitting on its checkbox.

Why my HP printer Cannot print color? ›

Clogged Printhead:- If you are using your HP printer for a long time and you haven't cleaned the printhead then the HP printer will not print in color. It's recommended to clean the printhead manually with the help of tissue paper or you can use the HP utility on the printer itself. That will fix the problem in one go.

What is an auto reset chip for ink cartridge? ›

The chip is programmed to automatically reset when the cartridge reads empty in the printer, is removed, refilled with ink, and reinstalled. Upon reinserting the cartridge, the ink level will be reset to full. This style chip can NOT be manually reset.

Why is my printer not printing after changing cartridges? ›

Verify the ink cartridge(s) is inserted properly. Some cartridges snap in place, and if they are not inserted fully, the printer won't print anything. If a lever is moved from its original position to allow for installation of ink cartridges, ensure it is returned to its original position.

How do I disable protected cartridge error? ›

Should you have a printer that's not connected to the internet, you can go to “settings” on the printer menu and simply select the “disable cartridge protection” option available. Alternatively, if your printer has internet connectivity you can open up a browser on a PC or laptop and type in your printer's IP address.

Why does my HP printer keep saying cartridge problem? ›

The errors “Cartridge problem. Remove and reinstall” or “Depleted Ink Cartridge” may happen because of the dirt accumulated during the exploitation period. To override HP ink cartridge error, remove and reinstall the indicated cartridge 2-3 times until it firmly seats in the slot.

Where is HP cartridge protection setting? ›

FutureSmart 4 or 5
  • From the Home screen on the printer control panel, select Settings.
  • Open the following menus: Manage Supplies. Cartridge Protection.
  • Select the desired option: To enable Cartridge Protection, select Protect cartridges, and then select Continue when prompted for confirmation.

How do I bypass printhead error on HP printer? ›

How to Fix Missing or Failed Printhead Error on HP Printers
  1. Restart or Factory Reset Your Printer.
  2. Reseat Your HP Printer Printhead.
  3. Check for Paper Jam.
  4. Clean or Replace the Ink Cartridges.
  5. Update the Printer's Firmware.
  6. Update Your Printer from HP Website.
  7. Update Your Printer via the HP Smart.
  8. Fix HP Failed Printhead Error.
Mar 10, 2023

How do I override an empty ink cartridge? ›

To bypass your toner or ink chip you can do any of four things.
  1. Use an auto-reset ink tanks if your printer models have them.
  2. Fit your printer with a new chip or ink tank.
  3. Use your printer model's chip resetter to restore the “empty” chip to full.
  4. Disable your ink or toner monitor.

How do I force my printer to print without color? ›

STEP 1 Change Printer Preferences in Windows

Click start and navigate to the Printers and Devices. Right-click your printer and select printing preferences. Then, click on the Grayscale button in the advanced tab to enable black-and-white-only printing.

Why is my Canon printer not printing color when the ink is full? ›

If there is plenty of ink and the printer does not print, clean the Print Head then print the nozzle check pattern to ensure ink is ejected properly. If the problem is not resolved after performing Print Head Cleaning twice, carry out the Print Head Deep Cleaning.

Where are my printer settings? ›

Select Start > Settings . Go to Devices > Printers & scanners > select a printer > Manage.

How do I calibrate the color on my HP printer? ›

Calibrating the printer:
  1. On the product control panel, press Setup.
  2. Use the arrow buttons to select System setup, and then press OK.
  3. Use the arrow buttons to select Print Quality, and then press OK.
  4. Use the arrow buttons to select Calibrate color, and then press OK.

Can I use HP printer without color cartridge? ›

You can continue to print with one or more empty cartridges, but HP recommends replacing them as soon as possible to avoid printhead damage. 932, 933, 950, 951-959, 962-969 cartridges: Ink is required in all cartridges to print and to perform periodic servicing to prevent clogs and other print quality issues.

Why is my HP printer working but not printing? ›

You need to ensure your HP printer has enough paper, ink, or toner, and it is not stuck on paper jam. Also, check the status of your printer cartridge and try replacing it with a new one if it is not good enough. In some cases, your HP printer stops printing after you replace its parts.

Why is my HP printer not printing after refilling ink? ›

The reason may be quite simple – your cartridge is dry or clogged. Still, adding fresh ink may not resolve the situation. Try to wipe the cartridge with a lint-free cloth dampened with isopropyl alcohol. Please avoid touching the metal parts of these cartridges and the chip not to damage their electrical contacts.

Why is my printer not working after replacing ink cartridges? ›

Your printer may not recognize the new ink cartridge, or the ink counter may read it as empty. Many printers have a cartridge reset feature that forces the machine to recognize the cartridge as new.

How do I bypass incompatible HP ink cartridges? ›

First, remove and reinstall the designated cartridge 2-3 times until it securely sits in the slot to overcome an HP printer cartridge error. Next, turn off the printer and take out all the cartridges. Gently wipe the cartridge and carriage contacts with a dry, lint-free cloth and reinstall again.

Why does my HP printer keep saying incompatible ink cartridge? ›

The “Incompatible Cartridge” message may signal you that the cartridge was placed in the wrong slot. In case you get such an error, make sure the cartridge model numbers match your printer model and your country/region. After that, check if they are installed correctly in the corresponding slots.

How do I override Epson ink cartridge not recognized? ›

Step 1: Unplug your Epson printer. Step 2: Use your computer to process a printing job before turning your printer on again. Step 3: Plug in your Epson printer. Step 4: This process will override the ink cartridge settings and print out the document.

Why is my HP printer not working after replacing ink cartridges? ›

Verify the ink cartridge(s) is inserted properly. Some cartridges snap in place, and if they are not inserted fully, the printer won't print anything. If a lever is moved from its original position to allow for installation of ink cartridges, ensure it is returned to its original position.

Can you bypass HP printer cartridge error? ›

How can I override my HP ink cartridge? Remove and reinstall the indicated cartridge slots 2-3 times until it firmly sits in place to override the HP ink cartridge error. After doing this, turn off the printer and remove all the cartridges.

Can I use a different brand of ink in my HP printer? ›

If you're using a different brand, then it won't work. You can't use Canon ink cartridges to replace HP ink cartridges and vice versa. You also can't interchange different ink cartridge models, even if they are from the same brand. Thus, you can't use HP 301 inks in an HP 304 printer even if they'll fit.

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